PELAYANAN KOMUNIKASI PERPUSTAKAAN DAN ARSIP DAERAH DI KABUPATEN PANDEGLANG
Abstract
Abstract
Communication services are a must that is consistent and a clear commitment that has the value of progress in improving public services, so that visitors feel a good guarantee of comfort, from all functional libraries. This research is a qualitative descriptive research. Is a study that is intended to collect information about the status or symptoms that exist, namely the state of symptoms that are collected in the field according to what they are at the time the study is carried out. The results of the study prove that communication services are the key to success in various businesses or activities that are service-based. Its role will be greater and decisive when in the activities of services in the community there is competition in an effort to seize the market or subscription. The quality of communication services in the Regional Library and Archives of Pandeglang Regency is very accepted by the surrounding community.
Keywords : Service, communication, consistency, commitment, quality, qualitativeKeywords
Full Text:
PDF 149-156References
Arifin, A. (2016). Ilmu komunikasi : Sebuah Pengantar Ringkas (Cetakan ke). Jakarta: PT Raja Grafindo Persada.
Creswell. 1994. Asumsi-asumsi dalam Penelitian Kualitatif. Jakarta. Bumi Aksara.
Emzir. 2008. Metodologi Penelitian Pendidikan Kuantitatif dan kualitatif, Jakarta, PT. Raja Grafindo Persada.
Effendy, Onong Uchjana. 2003. Ilmu, Teori dan Filsafat Komuniksi. Bandung PT. Citra Aditya Bakti
Hermawan dan Zen. 2006. Fungsi Perpustakaan Umum. Jakarta. PT. Graha Hardika
Kriyantono. 2009. Metodologi Penelitian Kualitatifdan Kuantitatif. Jakarta. Rineka Cipta
Miles dan Huberman. 1992. Pedoman Penelitian Kualitatif. Jakarta. PT. Rineka Cipta
Sutopo, dkk. 2009. Pelayanan Prima. Jakarta. Lembaga Administrasi Negara
Sjahrial-Pamuntjak. 2000. Perpustakaan Sumber Arsip dan Dokumen. Jakarta. PT PT. Karya Mandiri
Wood, Julia T. 2013. Komunikasi Interpersonal. Jakarta Salemba Humanika
Undang-undang
Undang-undang Nomor 32 Tahun 2004 tentang Pemerintahan Daerah
PP Nomor 65 Tahun 2005 tertanggal 28 Desember 2005 tentang Pedoman Penyusunan Standar Pelayanan Minimal
PP Nomor 6 Tahun 2007 tentang Petunjuk Teknis Penyusunan dan Penetapan Standar Pelayanan Minimal
Internet
www.Perpustakaan.com di akses jam 15.45 02/01/2022
Fauziyah, N. (2020). Pengaruh Komunikasi Interpersonal Pustakawan Terhadap Kepuasan Pemustaka Di UPT Perpustakaan UIN Sunan Kalijaga (UIN Sunan Kalijaga). UIN Sunan Kalijaga. Retrieved from https://digilib.uin-suka.ac.id/id/eprint/40934/
DOI: http://dx.doi.org/10.31506/jsc.v0i0.18544
Refbacks
- There are currently no refbacks.
