Innovation and Development in Improving Public Services During the New Normal Era in Indonesia

Kurhayadi Kurhayadi


Various changes that occurred due to the emergence of COVID-19 and the entry of the new normal era led to the government’s need for innovation and new development in providing public services to the community. This study aims to examine how the government can create innovations and develop various public services in Indonesia in the new normal period. This research will use a qualitative approach using analytical methods. The data in this study was obtained from various studies and studies that are still relevant to this research. This study found that the government has made multiple innovations for the public service sector. The form of these innovations is the focus in the APBN budget to deal with the APBN in such areas as health, education, social, or economic aspects. This is developing following the Industrial Revolution 4.0 era and the paradigm in public administration, which conceptually adopts many practices from private organizations. The government establishes partnerships with private organizations to study and seek innovative ideas in public service.


Public Sector, New Normal, Development, Innovation.

Full Text:



Abouk, R., & Heydari, B. (2021). The immediate effect of COVID-19 policies on social-distancing behavior in the United States. Public Health Reports, 136(2), 245-252.

Ahlstrom, D., Arregle, J. L., Hitt, M. A., Qian, G., Ma, X., & Faems, D. (2020). Managing technological, sociopolitical, and institutional change in the new normal. Journal of Management Studies, 57(3), 411-437.

Anessi-Pessina, E., Barbera, C., Langella, C., Manes-Rossi, F., Sancino, A., Sicilia, M., & Steccolini, I. (2020). Reconsidering public budgeting after the COVID-19 outbreak: key lessons and future challenges. Journal of Public Budgeting, Accounting & Financial Management.

Ayuningtyas, D., Haq, H. U., Utami, R. R. M., & Susilia, S. (2021). Requestioning the Indonesia Government’s Public Policy Response to the COVID-19 Pandemic: Black Box Analysis for the Period of January–July 2020. Frontiers in Public Health, 9, 454.

Bauza, V., Sclar, G. D., Bisoyi, A., Owens, A., Ghugey, A., & Clasen, T. (2021). Experience of the COVID-19 pandemic in rural Odisha, India: knowledge, preventative actions, and impacts on daily life. International journal of environmental research and public health, 18(6), 2863.

Biondi, L., & Bracci, E. (2018). Sustainability, popular and integrated reporting in the public sector: A fad and fashion perspective. Sustainability, 10(9), 3112.

Clement, J., & Crutzen, N. (2021). How Local Policy Priorities Set the Smart City Agenda. Technological Forecasting and Social Change, 171, 120985.

Domingues, J. M. (2020). From global risk to global threat: State capabilities and modernity in times of coronavirus. Current Sociology, 0011392120963369.

Eddleston, K. A., Banalieva, E. R., & Verbeke, A. (2020). The bribery paradox in transition economies and the enactment of ‘new normal’business environments. Journal of Management Studies, 57(3), 597-625.

Furqan, A. C., Wardhani, R., Martani, D., & Setyaningrum, D. (2020). The effect of audit findings and audit recommendation follow-up on the financial report and public service quality in Indonesia. International Journal of Public Sector Management.

Herath, T., & Herath, H. S. (2020). Coping with the new normal imposed by the COVID-19 pandemic: Lessons for technology management and governance. Information Systems Management, 37(4), 277-283.

Hermanto, Y. B., & Srimulyani, V. A. (2021). The challenges of online learning during the covid-19 pandemic. Jurnal Pendidikan Dan Pengajaran, 54(1), 46-57.

Irawan, M. Z., Rizki, M., Joewono, T. B., & Belgiawan, P. F. (2020). Exploring the intention of out-of-home activities participation during new normal conditions in Indonesian cities. Transportation research interdisciplinary perspectives, 8, 100237.

Kalogiannidis, S., Toska, E., Chatzitheodoridis, F., & Kalfas, D. (2022). Using School Systems as a Hub for Risk and Disaster Management: A Case Study of Greece. Risks, 10(5), 89.

Li, Z., Wang, D., Jaffar Abbas, S. H., & Mubeen, R. (2021). Tourists’ health risk threats amid COVID-19 era: role of technology innovation, Transformation, and recovery implications for sustainable tourism. Frontiers in Psychology, 12.

Loeffler, E., & Bovaird, T. (2020). Assessing the impact of co-production on pathways to outcomes in public services: The case of policing and criminal justice. International Public Management Journal, 23(2), 205-223.

Otia, J. E., & Bracci, E. (2022). Digital transformation and the public sector auditing: The SAI’s perspective. Financial Accountability & Management, 38(2), 252-280.

Pardo, C., & Ladeiras, A. (2020). Covid-19 “tourism in flight mode”: a lost opportunity to rethink tourism–towards a more sustainable and inclusive society. Worldwide Hospitality and Tourism Themes.

Ramadhani, R., & Lubis, U. S. (2021). Opportunities and Challenges for the Badan Pertanahan Nasional (BPN) in Handling Land Cases in the New Normal Era. Legality: Jurnal Ilmiah Hukum, 29(1), 1-15.

Rivera, J. D., & Uttaro, A. (2021). The Manifestation of New Public Service Principles in Small-town Government: A Case Study of Grand Island, New York. State and Local Government Review, 53(1), 89-100.

Sahin, O., Salim, H., Suprun, E., Richards, R., MacAskill, S., Heilgeist, S., ... & Beal, C. D. (2020). Developing a preliminary causal loop diagram for understanding the wicked complexity of the COVID-19 pandemic. Systems, 8(2), 20.

Sissoko, C. (2019). Repurchase agreements and the (de) construction of financial markets. Economy and society, 48(3), 315-341.

Wirtz, B. W., Weyerer, J. C., & Geyer, C. (2019). Artificial intelligence and the public sector—applications and challenges. International Journal of Public Administration, 42(7), 596-615.

Wood, J. R., & Kickham, K. (2021). How managers and students view public service: The theoretical vs. practical divide. Teaching Public Administration, 01447394211013068.

Zafri, N. M., Khan, A., Jamal, S., & Alam, B. M. (2021). Impacts of the COVID-19 pandemic on active travel mode choice in Bangladesh: a study from the perspective of sustainability and new normal situation. Sustainability, 13(12), 6975.



  • There are currently no refbacks.

Recent Issues

⟨Upcoming Issues⟩

Recent Issues

Volume 6, Issue 2: (2021)

 Volume 6, Issue 1: (2021)

 Volume 5, Issue 2: (2020)

Volume 5, Issue 1: (2020)

Volume 4, Issue 2 (2019)

                                                                                                                View My Stats
Creative Commons License

Journal of Governance is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Copyright © 2019 Journal of Governance. All rights reserved.