Exploring Public Leadership Transformation for Public Service in the Digital Age: A Brief Appraisal

Sri Mulyani

doi:10.31506/jog.v9i4.30174

Exploring Public Leadership Transformation for Public Service in the Digital Age: A Brief Appraisal

Sri Mulyani

Abstract

This study explores the transformation of public leadership in public services in the digital era, with the aim of identifying the roles, challenges and opportunities that arise from technological developments. The digital era influences various aspects of public leadership, especially in terms of transparency, efficiency, and community engagement. This leadership transformation includes technology adaptation, data-driven policy implementation, and digital skills development in public leaders. With a descriptive-qualitative approach. The results of the study show that the transformation of public leadership in service in the digital era has brought significant changes in the accessibility and efficiency of public services. Government agencies now provide online services, such as document processing and tax payments, which make it easier for the public without having to visit the office. The use of social media and mobile applications also increases interaction between the government and the public. Leaders in the public sector need to adopt effective digital leadership by leveraging technology and having in-depth knowledge, communication skills, and adapting to change. Digital leadership plays a vital role in accelerating the transformation of public services by creating a collaborative and responsive work environment, as well as encouraging innovation and transparency. In doing so, digital leaders can improve the quality of public services and strengthen public trust in the face of rapid demands for change.

h. The results of the study show that the transformation of public leadership in service in the digital era has brought significant changes in the accessibility and efficiency of public services. Government agencies now provide online services, such as document processing and tax payments, which make it easier for the public without having to visit the office. The use of social media and mobile applications also increases interaction between the government and the public. Leaders in the public sector need to adopt effective digital leadership by leveraging technology and having in-depth knowledge, communication skills, and adapting to change. Digital leadership plays a vital role in accelerating the transformation of public services by creating a collaborative and responsive work environment, as well as encouraging innovation and transparency. In doing so, digital leaders can improve the quality of public services and strengthen public trust in the face of rapid demands for change.

Keywords

Leadership transformation; Digital era; Digital Leadership; Public Service; Digital Transformation.

Full Text:

PDF 806-821

References

Andini, R. D. (2021). Strategi Pemimpin Dalam Digital Leadership Di Era Disrupsi Digital. Al-Irsyad: Jurnal Pendidikan Dan Konseling, 11(1), 58-72.

Basuki, N. (2023). Mengoptimalkan modal manusia: Strategi manajemen sumber daya manusia yang efektif untuk pertumbuhan organisasi yang berkelanjutan. Komitmen: Jurnal Ilmiah Manajemen, 4(2), 182-192.

Cahyarini, F. D. (2021). Implementasi Digital Leadership dalam Pengembangan Kompetensi Digital pada Pelayanan Publik. Jurnal Studi Komunikasi Dan Media, 25(1), 47-60.

Choirunnisa, L., Oktaviana, T. H. C., Ridlo, A. A., & Rohmah, E. I. (2023). Peran Sistem Pemerintah Berbasis Elektronik (SPBE) Dalam Meningkatkan Aksesibilitas Pelayanan Publik di Indonesia. Sosio Yustisia: Jurnal Hukum dan Perubahan Sosial, 3(1), 71-95.

Deni, A. (2023). Kepemimpinan Digital. Cendikia Mulia Mandiri.

Destiana, R. (2023). Kepemimpinan dan Pengembangan Sumber Daya Manusia Sektor Publik. Dialogue: Jurnal Ilmu Administrasi Publik, 5(1).

Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A. (2021). Fundamental Manajemen Proses Bisnis. Penerbit Andi.

Firdaus, I. T., Tursina, M. D., & Roziqin, A. (2021). Transformasi Birokrasi Digital Di Masa Pandemi Covid-19 Untuk Mewujudkan Digitalisasi Pemeritahan Indonesia. Kybernan: Jurnal Studi Kepemerintahan, 4(2), 226-239.

Indrajit, R. E., Zainudin, A., & Rudianto, D. (2005). Electronic government in action. Yogyakarta: Andi Yogyakarta.

Irawan, B. (2017). Studi Analisis Konsep E-Government: Sebuah Paradigma Baru dalam Pelayanan Publik. Jurnal Paradigma (JP), 2(1), 174-201.

Katharina, R. (2021). Pelayanan publik & pemerintahan digital Indonesia. Yayasan Pustaka Obor Indonesia.

Lisbet, Z. T., Judijanto, L., Ginanjar, R., Adnanti, W. A., Butarbutar, M., & Harto, B. (2024). Friendly Leadership: Membangun Koneksi dan Kolaborasi di Tempat Kerja. PT. Sonpedia Publishing Indonesia.

Melliasari, H., Dwiyono, I., Purwadhi, P., & Widjaya, Y. R. (2024). Digital Leadership Skill dan Peranannya Bagi Kepemimpinan Institusi Pelayanan Kesehatan di Era Digital. Syntax Idea, 6(9), 4055-4063.

Miles, & Huberman. (1992). AM, Qualitative Data Analysis 2nd edition Thousand Oaks,. Sage Publications.

Moleong, L. J. (2014). Metode penelitian kualitatif edisi revisi. Bandung: PT Remaja Rosdakarya, 5(10).

Nazir, M. (2011). Metode Penelitian, Cetakan Ke Tujuh. Bogor: Ghalia Indonesia.

Nur, A. C., Akib, H., & Niswaty, R. (2022). Eksistensi Administrasi Publik Pada Arus Globalisasi.

Prabowo, T. L., & Irwansyah, I. (2018). Media komunikasi digital polisiku: pelayanan publik polri kepada masyarakat. Jurnal Studi Komunikasi, 2(3), 382-402.

Prahalad, C. K., & Hamel, G. (2009). The core competence of the corporation. In Knowledge and strategy (pp. 41-59). Routledge.

Rusdy, R. I. R., & Flambonita, S. (2023). Penerapan Sistem Pemerintahan Berbasis Elektronik (Spbe) Di Pemerintah Daerah Untuk Mewujudkan Good Governance. Lex Lata, 5(2).

Soeprapto, R. (2003). Pengembangan kapasitas pemerintah daerah menuju good governance. Jurnal Ilmiah Administrasi Publik FIA Universitas Brawijaya, Nomor, 4, 2003.

Susarianto, B. (2024). Analisis Peran Kepemimpinan Digital Dalam Transformasi Digital Di Sektor Publik. Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi, 13(2).

Susilawati, F. E., Yanti, R., & Erni, E. (2023). Transformasi Digital Pemerintah (Studi Kasus: Implementasi e-Government dan Hambatannya). Journal Social Society, 3(2), 80-94.

Syukriah, S., Rosdiana, R., Asran, A., & Yusuf, E. (2024). Pendampingan Teknologi Informasi Berkelanjutan Dalam Peningkatan Pengembangan Digitalisasi Dibidang Pelayanan Publik Dan Kearsipan. Jurnal Malikussaleh Mengabdi, 3(1), 121-129.

Tulungen, E. E., Saerang, D. P., & Maramis, J. B. (2022). Transformasi digital: Peran kepemimpinan digital. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 10(2).

Ulum, M. C. (2018). Public Service: Tinjauan Teoretis dan Isu-Isu Strategis Pelayanan Publik. Universitas Brawijaya Press.

Utami, P. (2023). Transformasi Administrasi Publik: Inovasi Dan Adaptasi Menuju Efisiensi Dan Pelayanan Publik Berkualitas. Papatung: Jurnal Ilmu Administrasi Publik, Pemerintahan dan Politik, 6(2), 1-9.

Wibowo, A. A., & Kertati, I. (2022). Reformasi Birokrasi Dan Pelayanan Publik. Public Service and Governance Journal, 3(01), 01-12.

Wiranti, N. E., & Frinaldi, A. (2023). Meningkatkan Efisiensi Pelayanan Publik dengan Teknologi di Era Digital. JIM: Jurnal Ilmiah Mahasiswa Pendidikan Sejarah, 8(2), 748-754.

Wujarso, R., Pitoyo, B. S., & Prakoso, R. (2023). Peran Kepemimpinan Digital Dalam Era Digital. JISAMAR (Journal of Information System, Applied, Management, Accounting and Research), 7(1), 1-9.

Yulanda, A., & Adnan, M. F. (2023). Transformasi Digital: Meningkatkan Efisiensi Pelayanan Publik Ditinjau dari Perspektif Administrasi Publik. Jurnal Ilmu Sosial dan Humaniora, 1(3), 103-110.

DOI: http://dx.doi.org/10.31506/jog.v9i4.30174