Challenges of the Republic of Indonesia’s Passport Services from Quality of Government Perspectives

Sri Kuncoro Bawono, Koesmoyo Ponco Aji, Anindito Rizki Wiraputra, Rita Kusuma Astuti

Abstract


Providing better public services has become the main task of the Indonesian government. In terms of passport services, the Indonesian government, through the Directorate General of Immigration, has made efforts to improve passport services for all Indonesian citizens. The Directorate General of Immigration has introduced some programs to provide a better passport service. However, the government was still facing some challenges if considered through the quality of government perspectives. This paper will reveal some challenges that are faced by the government in terms of the quality of government, including the absence of corruption, the rule of law, and impartiality. As a result, the Directorate General of Immigration is on the right track to provide quality passport services by implementing some innovations. Nevertheless, the government still needs to work on the anti-corruption programs.

Keywords


Public services; quality of government; passport

Full Text:

PDF 430-440

References


Arifin, R., & Bawono, S. K. (2019). The Quality of Government of Immigration Control at Airports : Principles, Perspectives and Practices. International Journal of Social Sciences.

Cupit, G. (2000). The basis of equality. Philosophy, 75(1).

Dicey, A. V. (1915). INTRODUCTION TO THE STUDY OF THE LAW OF THE CONSTITUTION.

Hadi, M. S. (2011). Kantor Imigrasi Jakarta TImur Dinilai Paling Parah. Tempo.Co.

Holmberg, S., Rothstein, B., & Nasiritousi, N. (2009). Quality of Government: What You Get. Annual Review of Political Science, 12(November 2015), 135–161. https://doi.org/10.1146/annurev-polisci-100608-104510

Irawan, B. (2017). Analisis Indeks Kepuasan Masyarakat Pada Pelayanan Kantor Imigrasi Kelas I Samarinda. Jurnal Administrative Reform, 5(2), 79. https://doi.org/10.52239/jar.v5i2.809

Karni, E. (1998). Impartiality: Definition and Representation. Econometrica, 66(6), 1405–1415. https://doi.org/10.2307/2999622

Kurniawan, T., Prasojo, E., & Gunadi. (2017). Ignorance of regulation as one of the causes of head of regions corruption in Indonesia. Advances in Social Science, Education Adn Humanities Research, 102–106.

Lestari, B. L. et al. (2020). Pelayanan Paspor RI di Era Birokrasi Digital: Hasil Penelitian Kualitatif. Poltekim Press.

MandalikaPost.com. (2019). Imigrasi Mataram Canangkan Zona Integritas Bebas Korupsi. Mandalika Post.

Muhammad Yasin. (2019). Melihat Posisi Indonesia dalam Rule of Law Index 2019 - hukumonline.com. https://www.hukumonline.com/berita/baca/lt5d00828491e66/melihat-posisi-indonesia-dalam-rule-of-law-index-2019/

Pratama, R. A., & Utami, D. A. (2023). EFEKTIVITAS APLIKASI M-PASPOR DALAM ASPEK PELAYANAN PUBLIK DAN E-GOVERNMENT. Jurnal Ilmiah Kajian Keimigrasian, 6(1), 109–118. https://doi.org/10.52617/jikk.v6i1.380

Putri, D. R., Isyanto, P., & Yani, D. (2023). Evaluasi Kinerja Pegawai Berdasarkan Hasil Nilai Indeks Kepuasan Masyarakat Pada Pelayanan Kantor Imigrasi Kelas I Non Tpi Karawang Periode Mei 2023. Jurnal Penelitian Ekonomi Manajemen Dan Bisnis, 2(3).

Rachmawati, F., & Ika, A. (2019). Terima Suap Rp. 1,2 Miliar, Mantan Kepala Imigrasi Mataram di Vonis 5 Tahun Penjara. Kompas.Com.

Respationo, H. M. S. (2013). Penyelenggaraan Pemerintahan yang Bersih Menuju Zona Integritas Wilayah Bebas Korupsi. Masalah-Masalah Hukum, 42(1), 114–122.

Riko, K., & E Priyanti. (2022). Kualitas Pelayanan Publik dalam Pembuatan Paspor di Kantor Imigrasi kelas II Non TPI Karawang. Jurnal Ilmiah Muqoddimah, 6(2), 422–428.

Rothstein, B., & Teorell, J. (2008). What is quality of government? A theory of impartial government institutions. Governance: An International Journal of Policy, Administration, and Institutions, 21(2), 165–190. https://doi.org/10.1111/j.1468-0491.2008.00391.x

S, L. L., & Kosasih, W. (2019). Pengukuran Dan Analisis Indeks Kepuasan Masyarakat Di Kantor Imigrasi Jakarta. Jurnal Ilmiah Teknik Industri, 6(1), 35–42. https://doi.org/10.24912/jitiuntar.v6i1.3022

Tarigan, E., & Mirta, I. . (2019). Index of Public Service Satisfaction in Making Passport at the Class I Immigration Office Denpasar. SINTESA : Jurnal Ilmu Sosial Dan Ilmu Politik, 10(2), 78–82.

Teorell, J. (2009). The Impact of Quality of Government as Impartiality: Theory and Evidence. APSA Toronto Meeting Paper.




DOI: http://dx.doi.org/10.62870/jog.v10i2.32611

Refbacks

  • There are currently no refbacks.


Recent Issues

⟨Upcoming Issues⟩


Recent Issues

Volume 6, Issue 2: (2021)

 Volume 6, Issue 1: (2021)

 Volume 5, Issue 2: (2020)

Volume 5, Issue 1: (2020)

Volume 4, Issue 2 (2019)

  
                  
                                                                                                                View My Stats
 
Creative Commons License

Journal of Governance is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
  
Copyright © 2019 Journal of Governance. All rights reserved.