A Systematic Literature Review (SLR) on Stakeholder Dynamics in Indonesia Tourism Recovery Post-Pandemic

Fairuz Muzdalifa; Evi Novianti Novianti; Mohammad Sapari Dwi Hadian; Donny Yuliandri Prihadi; Yustikasari Yustikasari

doi:10.62870/jog.v10i2.31090

A Systematic Literature Review (SLR) on Stakeholder Dynamics in Indonesia Tourism Recovery Post-Pandemic

Fairuz Muzdalifa, Evi Novianti Novianti, Mohammad Sapari Dwi Hadian, Donny Yuliandri Prihadi, Yustikasari Yustikasari

Abstract

The COVID-19 pandemic has changed the dynamics of the tourism sector, driving the need for a sustainable and inclusive recovery approach. This study conducted a systematic literature review (SLR) to analyze the dynamics of stakeholders in post-pandemic tourism recovery in Indonesia, using the Pentahelix framework. The study found that collaboration between government, academia, industry, communities, and the media is key to driving sustainability and resilience in the tourism sector. The findings suggest that while challenges, such as differing priorities, resource constraints, and communication barriers, hamper the effectiveness of collaboration, strategies such as strengthening communication, leveraging technology, and clear role-sharing can improve recovery outcomes. The study emphasizes the importance of cross-sector collaboration in building a more resilient, inclusive, and sustainability-oriented tourism in the future.

Keywords

Tourism; Pentahelix; Stakeholders; Pandemic recovery; Sustainability

Full Text:

PDF 293-302

References

Ahmad, N., Li, S., Hdia, M., Bélas, J., & Hussain, W. M. H. W. (2023). Assessing the COVID-19 pandemic impact on tourism arrivals: The role of innovation to reshape the future work for sustainable development. Journal of Innovation & Knowledge, 8(2), 100344. https://doi.org/10.1016/j.jik.2023.100344

Alamineh, G. A. (2022). The Nexus between coronavirus and tourism: Tourism as peace sensitive industry. Cogent Arts & Humanities, 9(1), 2014110. https://doi.org/10.1080/23311983.2021.2014110

Astuti, N. N. S., Tourism Bussiness Management, Politeknik Negeri Bali, Indonesia, Virginiya, P. T., Bagiastuti, N. K., & Septevany, E. (2024). The future of green tourism in Bali: Challenges and opportunities. Journal of Applied Sciences in Travel and Hospitality, 7(2), 178–195. https://doi.org/10.31940/jasth.v7i2.178-195

Baggio, R., Scott, N., & Cooper, C. (2010). Improving tourism destination governance: A complexity science approach. Tourism Review, 65(4), 51–60. https://doi.org/10.1108/16605371011093863

Berliandaldo, M., Prasetyo, A., & Sakti, V. P. I. (2023). Kebijakan Pengembangan Pariwisata Tangguh Bencana Melalui Kolaborasi dan Manajemen Pariwisata Kebencanaan Terintegrasi. Jurnal Abdimas Pariwisata, 4(1), 62–77. https://doi.org/10.36276/jap.v4i1.422

Buchari, R. A., Abdillah, A., Widianingsih, I., & Nurasa, H. (2024). Creativity development of tourism villages in Bandung Regency, Indonesia: Co-creating sustainability and urban resilience. Scientific Reports, 14(1), 1381. https://doi.org/10.1038/s41598-023-49094-1

Byrd, E. T. (2007). Stakeholders in sustainable tourism development and their roles: Applying stakeholder theory to sustainable tourism development. Tourism Review, 62(2), 6–13. https://doi.org/10.1108/16605370780000309

Fatina, S., Soesilo, T. E. B., & Tambunan, R. P. (2023). MEASURING SUSTAINABILITY IN TOURISM DESTINATIONS: A STAKEHOLDER SUSTAINABLE TOURISM MEASUREMENT FRAMEWORK. 5.

Freeman, R. E. (2010). Strategic Management: A Stakeholder Approach. Cambridge University Press: Cambridge,.

Hapsari, P., & Baiquni, M. (2022). Culinary Business Resilience During the Covid-19 Pandemic: A Case Study from Sanur Bali. Jurnal Gastronomi Indonesia, 10(1), 37–50. https://doi.org/10.52352/jgi.v10i1.772

Herman, Lantang, A. G., & Lathifah, S. (2022). The prototype of the Stakeholder Collaboration Model in the Management of Homestay in the Tourism Village of Kembang Kuning. Budapest International Research and Critics Institute-Journal, 5(1), 4247–4257. https://doi.org/10.33258/birci.v5i1.4131

Hidayatullah, S., Windhyastiti, I., Aristanto, E., & Rachmawati, I. K. (n.d.). Pentahelix Synergy in Post-Pandemic Tourism Recovery in Batu City.

Hystad, P., W., & Keller, P., C. (2008). Towards a destination tourism disaster management framework: Long-term lessons from a forest fire disaster. Tourism Management, 29(1), 151–162. https://doi.org/10.1016/j.tourman.2007.02.017

Jiang, Y., & Ritchie, B. W. (2017). Disaster collaboration in tourism: Motives, impediments and success factors. Journal of Hospitality and Tourism Management, 31, 70–82. https://doi.org/10.1016/j.jhtm.2016.09.004

Kitchenham, B. (2014). Procedures for Performing Systematic Reviews. Keele University Technical Report, 33(2004), 1–26.

Kurniasari, K. K., Hidayah, A. N., & Ilmawan, K. F. (2023). Analisis Perubahan Perilaku Wisatawan Post Era Pandemi COVID-19 Sebagai Strategi Pariwisata Berkelanjutan: Studi Literatur. Journal of Research on Business and Tourism, 3(2), 108. https://doi.org/10.37535/104003220234

Lakatompessy, R. L., Syahruddin, Maturbongs, E. E., Jalal, N., & Saragih, D. P. (2022). Recovery of the Tourism Sector after the Covid-19 Pandemic in Merauke Regency. SHS Web of Conferences, 149, 03025. https://doi.org/10.1051/shsconf/202214903025

Leiper, N. (2004). Tourism Management (3rd ed.). Pearson Education: Sydney.

Malik, I., & Alamsyah, T. (2022). Pentahelix Collaboration in the Recovery and Development of the Mekko Beach Tourism Sector Based on East Flores Regency Regional Regulation Article 12 Paragraph 2 Number 4 of 2015 From the Perspective of Siyasah Dusturiyah. 4.

Novita, S., Firmansyah, F., & Asgha, A. Y. (2023). Why Tourist Destinations Are Hard to Survive After Disaster? Case Study of Communication Barrier in the Tanjung Lesung Special Economic Zones (SEZ) Stakeholders. Jurnal Riset Komunikasi, 6(2), 91–109. https://doi.org/10.38194/jurkom.v6i2.822

Pradhipta, R. M. W. A., Pusparani, & Nofiyanti, F. (2021). Penta Helix Strategy in Rural Tourism (Case Study of Tugu Utara Bogor). E3S Web of Conferences, 232, 04010. https://doi.org/10.1051/e3sconf/202123204010

Sari, Y. R., Handayani, D. W., Marta, A., Desiana, V., & Wiranata, I. J. (2022). Penta Helix Collaboration on Village Tourism Development Program in Indonesia Post Covid-19 Pandemic: Universitas Lampung International Conference on Social Sciences (ULICoSS 2021), Bandar Lampung, Indonesia. https://doi.org/10.2991/assehr.k.220102.004

Sholeha, A. W., Sumarmi, S., Utaya, S., & Bachri, S. (2022). Making Cities Resilient 2030 Assessment for Tourism Cities: An Analytical Study of Local Government Capacity at Batu City, Indonesia. Environmental Research, Engineering and Management, 78(4), 77–96. https://doi.org/10.5755/j01.erem.78.4.32296

Sidiq, Rd. S. S., Sugiyanto, S., & Firmansyah, Y. (2023). Pemberdayaan Berbasis Kolaborasi dalam Penataan Fisik dan Sumber Daya Manusia di Bendungan Sungai Paku. Lumbung Inovasi: Jurnal Pengabdian kepada Masyarakat, 8(3), 525–536. https://doi.org/10.36312/linov.v8i3.1430

Sigala, M. (2020). Tourism and COVID-19: Impacts and implications for advancing and resetting industry and research. Journal of Business Research, 117, 312–321. https://doi.org/10.1016/j.jbusres.2020.06.015

Simanjuntak, A. O. P., & Angelina, R. (2023). Village-based Tourism Development as a Strategy for Local Economic Empowerment in Bukit Lawang.

Sulistiani, I., & Syarifuddin, S. (2024). Marketing Communication Strategy in Tourism Development based on Local Wisdom of Jayapura City Communities. Jurnal The Messenger, 14(3), 196. https://doi.org/10.26623/themessenger.v14i3.5190

Waligo, V., Clarke, J., & Hawkins, R. (2015). Embedding stakeholders in sustainable tourism strategies. Annals of Tourism Research, 55, 90–93. https://doi.org/10.1016/j.annals.2015.09.002

Wiarti, L. Y., Dianasari, D. A. M., & Suasapha, A. H. (2022). BALI TOURISM RECOVERY: HEALTH TOURISM DEVELOPMENT AS AN EFFORT STRATEGY. The 2nd International Hospitality Entrepreneurship and Innovation Conference.

Wiksana, W. A., Firmansyah, Putri, D. W., & Cakranegara, D. I. (2024). Content Creator Strategy as Tourism Journalism for Post-Covid-19 Pandemic Recovery. Mediator: Jurnal Komunikasi, 16(2), 428–441. https://doi.org/10.29313/mediator.v16i2.2628

Yan, H., Wei, H., & Wei, M. (2021). Exploring Tourism Recovery in the Post-COVID-19 Period: An Evolutionary Game Theory Approach. Sustainability, 13(16), 9162. https://doi.org/10.3390/su13169162

Yusmarisa, uh R., Saskara, I. A. N., Setyari, N. P. W., & Yasa, I. N. M. (2024). Scenario Analysis of Facing the Covid-19 Scarring Effect: Tourism Sector Labor in Bali. Quality-Access to Success, 25(200), 350–359. https://doi.org/10.47750/QAS/25.200.37

Zenker, S., & Kock, F. (2020). The coronavirus pandemic – A critical discussion of a tourism research agenda. Tourism Management, 81, 104164. https://doi.org/10.1016/j.tourman.2020.104164

DOI: http://dx.doi.org/10.62870/jog.v10i2.31090