Public Response to the Government's COVID 19 Mitigation Policy: 2020 National Online Qualitative Survey

Ari Darmastuti, Arizka Warganegara, Khairunisa Maulida


The success of the COVID19 mitigation policy depends on many things, the most important of which is the performance of the government and the trust between fellow citizens in one state entity. This study aims to see people's perceptions of the government's response to the handling of COVID 19. The method used is an online qualitative survey. This national online qualitative survey represents respondents from 6 (six) major islands in Indonesia, namely Sumatra, Java, Kalimantan, Sulawesi, Bali and Papua. The results of this research survey are First, 53.4% of respondents expressed dissatisfaction with the government's performance in handling the COVID 19 Pandemic. Second, 50.2% of respondents stated that Anies Baswedan was the governor whose most responsive governor was the COVID 19 Pandemic. Third, 51.1% of respondents stated that the DKI Jakarta Regional Government is considered to be the most responsive local government to COVID 19. Fourth, 46.7% of respondents chose the provision of massive rapid test kits at Puskesmas as the main thing that must be done by the government for better handling of COVID 19. Fifth, 55.9% of respondents stated that the National Government vis a vis BNPN-the Task Force for the Acceleration of Handling Corona Virus (COVID 19) as the most authorized institution in handling COVID 19.


role of government, public services, covid-19 pandemic.

Full Text:

145-163 PDF


Dwiyanto, A. (2005). Mewujudkan Good Governance Melalui Pelayanan Publik . Yogyakarta : Gadjah Mada University Press.

Dzigbede, K., Gehl, S. B., & Willoughby, K. (2020). Disaster resiliency of US local governments: Insights to strengthen local response and recovery from the COVID‐19 pandemic. Public administration review.

Dzigbede, Komla, Sarah Beth Gehl, and Katherine Willoughby. 2020. "Disaster resiliency of US local governments: Insights to strengthen local response and recovery from the COVID‐19 pandemic." Public Administration Review.

Firnas, M. A. (2016). Politik dan Birokrasi : Masalah Netralitas Birokrasi di Indonesia Era Reformasi . Jurnal Review Politik Volume 06 No. 1 , 162-194.

Greer, Scott L, Elizabeth J King, Elize Massard da Fonseca, and Andre Peralta-Santos. 2020. "The comparative politics of COVID-19: The need to understand government responses." Global public health 15 (9):1413-1416.

Muriisa, Roberts Kabeba. 2008. "Decentralisation in Uganda: prospects for improved service delivery." Africa Development 33 (4).

Ortega, Francisco, and Michael Orsini. 2020. "Governing COVID-19 without government in Brazil: Ignorance, neoliberal authoritarianism, and the collapse of public health leadership." Global public health 15 (9):1257-1277.

Potrafke, N. (2010). The Growth of Public health expenditures in OECD countries do government ideology and electoral motives matter. journal of health economic 29 (6) , 797-810.

Rizaldi & Harihah. (2020). Merespon Nalar Kebijakan Negara Dalam Menangani Pandemi COVID-19 di Indoneisa. Jurnal Ekapi Volume 7 No. 1, 36-53.

Sari, M. E. (2018). Peran Pemerintah Dalam Penyediaan Akses Pelayanan Publik. Jurnal Trias Politika Volume 2 No.1 , 1-12.

Sebastiani, Giovanni, Marco Massa, and Elio Riboli. 2020. "COVID-19 epidemic in Italy: evolution, projections and impact of government measures." European journal of epidemiology 35 (4):341.

Simanjuntak, K. M. (2015). Implementasi Kebijakan Desentralisasi Pemerintahan Di Indonesia. Jurnal Bina Praja Volume 7 No. 2 , 111-130. (2020, Juni 26) Pengambilan Keputusan Anies Baswedan dalam Penanganan COVID 19 di Jakarta

Suherman, D. (2020 ). Peran Aktor Kebijakan Pembatasan Sosial Berskala Besar Dalam Mengatasi Penyebaran COVID-19 di Indonesia. Jurnal Birokrasi dan Pemerintahan Daerah Vol. 2 No. 2 , 51-62.

Syaipudin, L. (2020). Peran Komunikasi Massa Di Tengah Pandemi COVID-19. Kalijaga Journal of Communication Volume 2 No.1 , 14-34.

Tjiptono, Fandy (1999). Strategi Pemasaran, Edisi Kedua. Yogyakarta: Andi Yogyakarta.

Tuwu, D. (2019). Kebijakan Pemerintah Dalam Penanganan Pandemi COVID-19. Jurnal Publicuho Volume 3 No. 2, 267-278.

Woo, J. (2020). Policy capacity and Singapore’s response to the COVID-19 pandemic. Policy and Society, 39, 345-362.



  • There are currently no refbacks.

Recent Issues

⟨Upcoming Issues⟩

Recent Issues

Volume 6, Issue 2: (2021)

 Volume 6, Issue 1: (2021)

 Volume 5, Issue 2: (2020)

Volume 5, Issue 1: (2020)

Volume 4, Issue 2 (2019)

                                                                                                                View My Stats
Creative Commons License

Journal of Governance is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
Copyright © 2019 Journal of Governance. All rights reserved.